Return & Refund Policy

At Trendsnbuy, customer satisfaction is our priority. We carefully select every product to provide you with a smooth and reliable shopping experience. If you face any issue with your order, we are here to help.

Return & Exchange Policy

We accept returns or exchanges under the following conditions:

✅ Product received is damaged or defective
✅ Wrong product received compared to your order
✅ Product has a manufacturing issue

Return requests must be submitted within 7 days of receiving your order.

Return Conditions

To be eligible for a return:

• Product must be unused and in its original condition
• Product must include original packaging, tags, and accessories
• Customer must provide clear pictures/videos showing the issue
• Products damaged due to customer usage will not be accepted

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned once opened or used, including:

• Personal care products
• Beauty products
• Health-related items
• Used accessories
• Products damaged after delivery due to misuse

Refund Policy

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be issued through the available payment method within 5–7 business days after approval.

For Cash on Delivery orders, refunds will be processed through bank transfer or another agreed payment method.

Exchange Policy

If you receive a defective or incorrect item, we will provide an exchange after verification.

Exchange requests must be made within 7 days of delivery.

Return Shipping

If the issue is caused by our mistake (wrong/damaged product), Trendsnbuy will cover the return shipping cost.

For other return requests, shipping charges may be the customer's responsibility.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

How To Request A Return

To request a return or exchange, contact our customer support team with:

• Order number
• Product details
• Reason for return
• Supporting pictures/videos

Our team will review your request and guide you through the process.

Contact Us

For any return or refund queries, please contact our support team.

Thank you for choosing Trendsnbuy —
Better Products. Smarter Choices. Happier Everyday Living.